Support Policy

At KTC Jewellery, we are committed to providing excellent customer support. Below is our support policy outlining how we can assist you.

1. Customer Support Hours

• Monday to Friday: 9:00 AM - 6:00 PM (HKT)
• Saturday: 10:00 AM - 4:00 PM (HKT)
• Sunday & Public Holidays: Closed

2. How to Contact Us

• Email: [email protected]
• Phone: +852 90700014
• Website: Contact Us Page

We aim to respond to all inquiries within 24-48 business hours.

3. Order Support

• Order Tracking: You can track your order status from your account dashboard or contact us with your order number.
• Order Modifications: Changes to orders can be requested within 12 hours of placing the order, subject to processing status.
• Order Cancellation: Orders can be cancelled before they are shipped. Once shipped, the return policy applies.

4. Product Support

• For questions about product specifications, sizing, or materials, please contact our support team.
• We provide jewellery care instructions with every purchase to help maintain your items.

5. Warranty

All KTC Jewellery products come with a 6-month warranty against manufacturing defects. This warranty does not cover damage caused by misuse, accidents, or normal wear and tear.

6. Complaints & Feedback

We value your feedback. If you have a complaint or suggestion, please email us at [email protected]. We take all feedback seriously and strive to resolve any issues promptly.

Last updated: February 2026